Returns & Exchanges

At Atolea Jewelry, we want you to love your new pieces, which is why we offer a 30-day return policy for a stress-free shopping experience. If you are not completely satisfied with your purchase, you can return or exchange your items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place your jewelry in its original Atolea packaging to ensure it remains protected and tangle-free during transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our system and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.